We take our
responsibilities to our supporters and stakeholders very seriously and
strive to provide the best possible service. If you feel that we
have failed in any way, we have a complaints procedure in place and
CRY's complaints co-ordinator is Dr Steven Cox, Deputy Chief Executive.
Any complaints may be submitted to CRY by phone, e-mail or letter.
It is part of our
complaints procedure to reply to the person by post, recorded delivery.
To process the complaint we will therefore require you to forward your
full name and address with your complaint, after which you will receive
an acknowledgment within one week.
We will then respond in
full within 30 days of completion of our investigations.
The Fundraising Standards Board (FRSB) is an independent board that has
been set up to help people to give to charitable organizations with
confidence. The board’s primary function is to deal with complaints
about fundraising activity from members of the public.