Complaints Procedure

We take our responsibilities to our supporters and stakeholders very seriously and strive to provide the best possible service. If you feel that we have failed in any way, we have a complaints procedure in place and CRY’s complaints co-ordinator is Dr Steven Cox, Deputy Chief Executive. Any complaints may be submitted to CRY by phone, e-mail or letter.

  • Phone: 01737 363222
  • Email:
  • Postal Address: Unit 1140B, The Axis Centre,
    Cleeve Road, Leatherhead,
    Surrey KT22 7RD

It is part of our complaints procedure to reply to the person by post, recorded delivery. To process the complaint we will therefore require you to forward your full name and address with your complaint, after which you will receive an acknowledgment within one week. We will then respond in full within 30 days of completion of our investigations.

CRY (Cardiac Risk in the Young) is committed to the highest standards in fundraising and is a member of the Fundraising Standards Board. By joining the Fundraising Standards Board we agree to adhere to the Institute of Fundraising Codes of Fundraising Practice and the Fundraising Standards Board Fundraising Promise. The Fundraising Standards Board (FRSB) is an independent board that has been set up to help people to give to charitable organizations with confidence. The board’s primary function is to deal with complaints about fundraising activity from members of the public.