It is the policy of CRY to maintain a quality management system designed to meet the requirements of ISO 9001:2015 in pursuit of its primary objectives.
CRY’s Quality Manual defines its quality objectives and key procedures.
Customer service is an essential part of the quality management process and to ensure this is fulfilled, all CRY employees receive training and guidance to ensure awareness and understanding of quality management and its impact on customer service.
The requirements of CRY’s quality management system are mandatory and all CRY personnel have a responsibility and obligation to adhere to the requirements.
All CRY’s legal and regulatory obligations are included within a Legal Documents Register held by CRY. This contains details of the main financial, employment, environmental and charity legislation that is applicable to CRY. It also contains details of all CRY’s insurance policies. This document is checked on a monthly basis prior to the monthly Leadership Team meeting and reviewed three times per year at Quality Management Review meetings.
To ensure CRY maintains its awareness for continuous improvement, the quality management system is regularly reviewed and is subject to annual audit.
Scope of the Policy
The scope of CRY’s Quality Management policy relates to all processes operated by CRY in pursuit of its purpose “to prevent young sudden cardiac deaths through awareness, screening and research, and supporting affected families”.
It also relates, where appropriate, to external risk sources including functions which are outsourced.
CRY maintains a number of procedure documents and flow charts which illustrate key business activities and their correspondence to Quality Management requirements.
Any enquiries about CRY’s Quality Management systems should be sent to firstname.lastname@example.org and marked for the attention of the Operations Manager.